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Databases Help

Information about how to access online databases, eBooks, eJournals and other library resources that are available to current EKU Library students, faculty, and staff.

Latest Known Issues

EKU-issued laptops and off-campus access

Some EKU faculty laptops may have difficulty connecting to library resources from off-campus.  If this is affecting you, please try the following workarounds:

1. Try using the Firefox web browser instead of Chrome or IE.

OR

2. Adjust "Corporate Connectivity" settings:

Locate the Corporate Connectivity icon in the lower right hand corner of your screen.  It looks like a desktop computer:

If you can't see this icon, click on the arrow in the system tray and then click on "Customize"

Next to "DirectAccess Connectivity Assistant," choose "Show icon and notification."

Right-click the Corporate Connectivity icon.  In the box that appears, click "Use local DNS resolution."

You should now be able to access library resources from off-campus. 

NOTE: This workaround is not saved permanently to your laptop.  Every time you open a browser session while off-campus, you should double check your "Corporate Connectivity" status and update it if necessary.


Blackboard linking and embedding of library resources 

Due security setting defaults in several major web browsers, the functionality of linking and embedding of library resources within blackboard has changed. 

To link to library resources, please ensure that the link is configured to open in a new window.

Embedded library content will not display in Blackboard if browsers are left at default settings.  Read more about displaying "mixed content" in Blackboard. 


Westlaw Next box won't display

Some users have reported that the javascript element which displays the search bar in Westlaw Next is not loading. To resolve this issue we recommend taking the following steps:

  1. Make sure your browser (we recommend Chrome) and java plugins are updated to their most recent versions.
  2. Clear your browser's cache and cookies and restart the browser.
  3. Be sure that Chrome's security settings are allowing javascript to run, enter "chrome://settings/" (without the quotes) in the address bar, and click the "Content settings" button under the "Privacy" heading. We recommend selecting the "allow all sites to run JavaScript" option.
  4. Please be aware that even with updated browser and plugins as well as appropriate content settings, the search box element can still take a few moments to load.

If these steps do not resolve the issue, please let us know via the "report a problem" link on the left sidebar of this page.


GET MORE links to Wall Street Journal articles 

GET MORE links to Wall Street Journal articles may not work.  If you get an error message when trying to access a Wall Street Journal article, go to ProQuest Newspapers and search by article title or date.


GET MORE in Google Scholar linking problem

If you cannot get the "GET MORE at EKU" link in Google Scholar to work by double clicking, you must right click and open it in another window.


Ancestry Library Edition no longer supports Internet Explorer 7

As of August 1st, 2013, Ancestry Library Edition will no longer support Internet Explorer 7. Ancestry Library Edition is compatible with Internet Explorer 8 and higher, as well as the latest versions of Mozilla Firefox and Google Chrome. If you are having problems, please upgrade your browser or switch to another.


EBSCOhost and Mac PDF issues 

When viewing a PDF of a journal article in EBSCOhost on a Mac, you may get a message saying "missing plug-in." The download command works fine, but the PDF will not display in the Ebscohost browser window. To fix this problem: (1) Email yourself any article that you want to view; or (2) Install the SchubertIt browser plugin.