The components of Tracer Eyes are intended to be a collection of inter-working parts that provide a robust system to help staff log all the ingress/egress of the main library. Sometimes these parts will cease to function as expected. In such cases we can follow some general protocols.
- The graphical window is up, but it is not writing transactions in the first row boxes from either swipes, banner ids, or both: In this case first try to close the program with the 'x' button in the window border controls. If that doesn't work, then simply single click the Eyes icon in the upper left hand of the Desktop to restart the program (it will kill all related processes before restarting).
- The graphical window is stuck in an unusable state (scrolling wont work, can't enter banner ids, the transaction logs are not clearing with the buttons): In this case, try exiting normally. If that doesn't work simply restart as described above to get things working again.
- If the app does not work from restarting it, or if there are continuous problems with the application over a short period of time, then you are encouraged to contact Guy Gastineau at Guy.Gastineau@eku.edu or at 1 (869) 314 6367. As soon as possible, Guy will attempt to resolve the issue remotely, so that you can carry on your work without interference.
