Troubleshooting Translator Issues
When you're unable to save high-quality metadata from a particular website, most likely either the page isn't supported by an existing Zotero translator or the page layout recently changed, breaking Zotero's ability to recognize data. On some sites, most notably Google Scholar, you may also be running into site access limits.
Chrome Browser: If you are seeing the Zotero browser icons but nothing happens when you click on them to add sources to your library, you may need to enable pop-ups for the Zotero connector. You can customize which sites are allowed to use pop-ups so you don't have to allow them for every site you visit.
Chrome > Settings > Extensions > Zotero Connector > Pop-ups and Redirects (set to Allow)
EKU users have reported not being able to install the Chrome extension when in their EKU Chrome profile (logged in with your EKU username/password). For a workaround, install the Chrome extension under a personal Chrome profile (one that isn't using your EKU credentials). If you don't have a Gmail/Google account, you may want to set one up if you are unable to use your EKU Chrome profile.