- Wear your library t-shirt, lanyard, and name badge to every shift
- Cell phone silenced and put away, unless asked to have with you out on library floor to contact via Teams.
- No visitors at the desk
- Complete all work tasks before working on homework, reading, etc.
- When a patron comes near the desk, stop whatever you are doing, look up, and greet the patron (even if they don't stop)
- When helping a patron, all other activities cease and give the patron your full attention
- Always be learning new things about your job and the library
- Be on time to every shift and keep absences to a minimum
- 3 unexcused absences/ call ins can result in dismissal
- Read and respond to all communications (email, text, etc.)
- Communicate any issues or problems - never be afraid to ask for help
Evaluations
Evaluations will be given no less than once per academic year. You will be evaluated on the following metrics:
Communication Skills: Communicates effectively on the phone and in person
Initiative/Quality of Work: Demonstrates a willingness to assume additional responsibilities; ability to perform satisfactory work following established guidelines and procedures
Dependability: Punctual, timely notification of absences, flexible
Judgment: Ability of make sound decisions
Attitude/Cooperation: Enthusiastic, demonstrates an willingness to work, ability to work harmoniously with others
Job Knowledge: Familiarity with job policies and procedures
